Thermador repair in Jacksonville and Northeast Florida

What we service

Thermador is one of the few luxury brands that genuinely spans the whole kitchen. On the cooking side: Pro Grand and Professional ranges and rangetops, Masterpiece and Professional wall ovens, steam and speed ovens, warming drawers, Star Burner gas cooktops, and the Freedom and Liberty induction cooktops. On the cold side: the Freedom Collection columns — panel-ready refrigerator, freezer and wine columns in 18, 24, 30 and 36 inch widths — plus undercounter units. We also work on Sapphire and Emerald dishwashers and Thermador ventilation.

Thermador sits inside BSH Home Appliances alongside Bosch, Siemens and Gaggenau. That shared parent is a practical advantage: parts channels are well established and lead times on common components are shorter than for low-volume boutique brands.

What actually fails

Ignition on Star Burner cooktops. The most frequent Thermador call we take. The star-shaped burner puts flame across more of the pan, and the spark electrode sits right where spillover lands. A wet electrode or an off-center burner cap means the module never confirms flame, so it keeps sparking after the burner is lit. Clean it, dry it, seat the cap flat. If all positions spark together, or sparking continues with every knob off, the module or a switch has failed.

ExtraLow simmer. The cycling simmer control is one of the features people buy Thermador for, and when it stops holding a low flame it is very noticeable. That is a control problem, not a burner problem, and it is diagnosed differently.

Induction. Freedom and Liberty cooktops run on electronics under the glass, cooled by fans that pull air from below. Blocked airflow — a drawer packed to the ceiling, a filler panel installed tight, years of dust — causes thermal shutdowns that look exactly like a failing cooktop. We check airflow before condemning a power module, because the module is the expensive part. A single zone that no longer detects cookware is a different fault, pointing at that zone’s coil or driver.

Ovens. Temperature sensors drift, bake and broil elements open, and relays on the control board stop closing reliably. Self-clean is where a marginal part finally dies; a door that stays locked or a control that goes dark after a clean cycle is common and usually repairable. Steam ovens want descaling on schedule — skipped cycles fill the boiler and the fill line with deposit, and that accounts for most steam oven faults we see.

Freedom columns. These are separate appliances behind matching cabinet panels, each with its own sealed system and serial tag, which is why one column can run warm while the one beside it is fine. Recurring items: evaporator fan motors, defrost systems that stop clearing the coil, ice makers that stop filling, and doors drifted out of alignment. A column door carries a heavy custom panel; when the adjustment moves, one corner stops sealing and you get condensation, frost and a compressor that never rests. Adjustment usually fixes it. We do not sell a gasket unless the gasket is torn.

Parts and why they matter

We install genuine OEM Thermador parts. Ignition modules, burner caps and control boards vary by production run, so we verify against the serial tag rather than assuming from the model. On the columns, gaskets and hinge hardware are width-specific — an 18 inch wine column and a 30 inch refrigerator column share a design language and nothing else.

Pulling a panel-ready column for compressor or fan access is the point at which cabinetry gets damaged. We protect the floor and adjacent cabinet faces first, and detach the custom door panel properly rather than working around it.

Independent service and your warranty

We are an independent appliance repair company. We are not an authorized Thermador or BSH service center and we make no such claim. If your appliance is inside its factory warranty, call Thermador and use their network — that work should be covered and we will say so rather than take the job.

Out of warranty, using an independent shop is entirely legitimate. Under the Magnuson-Moss Warranty Act a manufacturer cannot void a warranty simply because an independent company did the work or a non-branded part was installed.

Diagnostic is a flat $129, credited toward the repair once you approve it, with a written estimate first. We cover a 40-mile drive radius from Fruit Cove, Monday to Friday 8am to 6pm and Saturday 9am to 4pm. Call +1 (904) 977-8701. On a column the serial tag is inside the cabinet near the top; on a range it is behind the kick panel.