Contact

Talk to a technician, not a call center

The phone is answered by someone who works on these appliances. Have the model number ready and the conversation gets a lot shorter.

Mon–Fri 8am–6pm · Sat 9am–4pm40-mile radiusTwo-hour windows

Technician with a tool case in a kitchen doorway, facing a stainless refrigerator, the hard tool case visible in the picture - Talk to a technician, not a call center

Call us +1 (904) 977-8701 Fastest way to get a slot booked Book online Pick your own window Opens our scheduling system in a new tab

Before you call, grab three things

The model number. On built-in refrigeration the data plate is behind the door or inside the cabinet — on Designer, Integrated drawer and 700 Series units, look to the left of the upper drawer.
The serial number. It tells us how old the unit is, and on control boards the correct part is serial-dependent.
Any code on the display. Write it down and leave it on screen. Do not clear it — the logged code is diagnostic history, and clearing it can hide a sealed-system fault.

Talk to a technician

Something in the kitchen has stopped working

Tell us the model number off the data plate and what it is doing. We will tell you what it is likely to be, what it usually costs, and when we can get there.

+1 (904) 977-8701 Book online

$129 flat diagnostic , credited toward the repair
2-hour arrival windows, with a call ahead
Mon–Fri 8am–6pm · Sat 9am–4pm