What customers said afterwards

The griddle plate would not hold an even temperature across its surface. He checked both elements, found one had drifted badly and replaced it along with the control thermostat. Pancakes cook the same at either end now.

The beverage centre out by the pool had stopped cooling in the afternoon heat. The condenser was clogged with pollen and the fan was struggling. He cleaned it, fitted a new fan and opened up the vent clearance.

We kept finding the cavity warm in the morning and worked out the interior lamp was never going off. A plunger switch had jammed in its housing. He changed it, then checked the second cavity in case it was heading the same way.

It had begun leaving a chalky film on everything. He tested the water hardness at the tap, reset the softener setting to match and replaced a leaking rinse aid cap. The difference after a single wash was obvious.

Condensation was forming on the inside of the glass every humid afternoon. He fitted a new door gasket, adjusted the hinge tension and checked that the anti condensation heater was actually working. The glass stays clear.

There was a slow drip from underneath onto the cabinet floor. He traced it to a split in the drain hose behind the unit rather than the pump everyone assumed, replaced the hose and sealed the grommet properly.

Our speed oven was cooking one side faster than the other. He found the turntable coupler stripped and the convection blade cracked. Both were changed and he ran a test bake before leaving. The results are even now.

The compressor barely stopped and the side panel was hot to touch. Behind the grille the condenser was packed with lint. He vacuumed it out, checked the fan bearing and the run time had dropped back to normal by evening.

Ice cream was rock hard on one shelf and soft on the next. He found the air duct baffle stuck part open and cleared the obstruction. Better now, but he had to return with a longer probe to confirm the readings.

Our hood rattled loudly whenever it ran above half speed. A mounting bracket had worked loose and one baffle was warped. He shimmed the bracket, replaced the baffle and rebalanced the blower wheel. The rattle is gone.

The machine would grind but never start the pump. He traced it to a seized brew piston, freed it, fitted a new seal kit and ran three test cycles before leaving. He also pointed out the bean chute needed a proper clean.

The simmer setting on the rangetop had become an all or nothing affair. He rebuilt the burner valve, fitted a new stem seal and set the low flame properly. I can hold a sauce again without lifting the pan off.

The lower wine zone would not cool at all while the upper one was fine. He found a blocked capillary at the second evaporator, recovered and recharged the circuit and left both zones holding their own set points.

Two burners on the outdoor grill would not stay lit in any breeze. The venturis were full of spider nest and one igniter had corroded through in the salt air. He cleared both, fitted a new igniter and it lights first time.

The washer drained but left the load soaking. A sock had gone through the seal and jammed the pump. He removed it, checked the pump for damage and refitted the boot properly, as it had been sitting proud on one side.

The door had started dropping open instead of holding at half. He replaced both door springs and the cables. Straightforward enough, but the visit ran late and he had to come back the following week to finish the job.

The double oven threw a lock fault after every self clean. The latch motor cam had worn flat. He replaced the assembly and suggested running the lower cavity clean less aggressively. There has been no fault since.

The combination oven tripped the breaker every time it switched into steam. A leaking boiler seal was wetting the element terminals. He replaced the seal and the element, dried out the cavity and retested it three times.

Ice was forming across the back wall of the fresh food side every couple of weeks. The defrost heater tested open. He fitted a new one along with the thermal cutout and explained why changing only one invites a repeat.

The broil element glowed only at the ends and food browned unevenly. He replaced the element and found one terminal block had overheated and needed changing too. He ran a full broil cycle to make sure it was right.

Our outdoor undercounter unit was sweating inside and pooling water on the shelf. He fitted a door seal to replace one that had gone hard, adjusted the closure and talked me through keeping it shut in humid weather.

Everything in the freezer drawer had grown a layer of frost. He showed me the drain plug was iced and the defrost sensor was reading out of range, replaced the sensor and cleared the drain. The frost has not returned.

Only the top fan speed did anything at all. The motor turned out to be fine; a speed control board had failed, which was not what another company had led me to expect. A replacement went in on the same visit.

The steam wand had almost no pressure and milk never got past warm. He cleared a blocked steam jet, renewed the perished rings behind it and showed me how to purge the wand after each use so it stops silting up.

The wine unit had drifted up into the sixties over a fortnight. He found the door seal split along the bottom edge and the condenser furred up. A new seal and a proper clean, and it has held the set point since.

The ice tasted stale and the bin smelled musty. He stripped and sanitised the reservoir and chute, replaced the air filter and found the drain had never been plumbed with a trap. He put one in and the smell went.

The hood had gone from a whisper to a roar while pulling almost nothing. Both blower bearings were shot and the duct damper was stuck shut. He replaced the blower assembly and freed the damper. It is quiet and it works.

Our washer walked across the laundry floor on every spin. Two of the suspension struts had lost all their damping. He replaced the set, levelled the machine properly on the tile and it now spins without moving at all.

The nugget machine had slowed to a trickle and the ice came out cloudy. He descaled the whole water circuit, changed the filter cartridge and cleaned the reservoir. Production was back where it should be within a day.

The unit hummed loudly and the bottles on the top shelf were warm. He found the compressor mounts perished and the evaporator blade clipping its shroud. Both were sorted in the one visit and it is quiet now.

Water was pooling under the crisper every few days. The drain trough had frozen over, which he thawed before fitting the correct heat clip so it runs away properly. There are no more towels living under that drawer.

The steam oven door would not lock so no cycle would start. The latch solenoid had burned out. He replaced it with the latch assembly, then checked the door alignment because the old one had been fighting the frame.

The power burner on the outdoor island had a lazy yellow flame. He checked the regulator pressure, found an orifice partly blocked by insects and cleaned the whole manifold. The flame is blue and even right across it.

The cycle stopped part way through with an intake fault. The inlet screen was blocked with sediment and the softener lid had not been seating. He cleaned the screen, replaced the lid seal and ran a full wash to confirm.

The front left burner clicked continuously long after it lit. He cleaned and reseated the spark electrode, replaced a cracked ceramic insulator and checked the other igniters while he had the top off. The clicking stopped.

The dryer would run without heating. He identified a failed thermal cutout and the element behind it. Both were replaced and it dries fine, but the parts came in over two visits rather than the one he first expected.

The freezer column had crept up until the ice cream went soft. He found the door heater circuit open and frost building along the hinge side, replaced the loom and resealed the gasket channel. The temperature holds steady now.

The kitchen kept smelling of the previous evening. He found the exterior wall cap flap glued shut with grease and the duct run partly crushed behind a cabinet. He cleaned the cap and reshaped the duct properly.

The unit was freezing into one solid block instead of separate cubes. He adjusted the fill volume, replaced a tired mould heater and explained how the bin thermostat decides when to stop. No more block ice.

The oven would preheat and then drift down through a bake. He tested the element draw, found the bake element open at one end and the sensor reading high, changed both and calibrated against his own probe before leaving.

The brewer stopped mid cycle and flashed for water with a full tank. He found the flow meter blocked with scale off our hard supply, descaled the circuit and rebuilt the brew unit seals. It has pulled a clean cup every morning since.

The steam oven stopped producing steam and flashed a water fault with a full reservoir. Scale had blocked the pump inlet and the level sensor. He descaled it, fitted a new sensor and showed me the right descaling interval.

Glasses came out gritty and the lower spray arm barely turned. He pulled the filter assembly, found it packed with a season of debris, cleared the arm jets with a pick and checked the pump screen. The dishes are clean again.

The outdoor refrigerator under the counter kept tripping the breaker after rain. He found water tracking into the junction box through a perished grommet, dried it out, resealed it and added a drip loop to the cable.

Both zones in the wine cabinet read the same temperature no matter what I set. The divider damper motor had failed. He replaced it and recalibrated both sensors, then left it running to confirm the split held.

Our built in coffee machine threw a drainage warning every second brew. The waste tray sensor contacts were coated in dried milk residue. He cleaned them, checked the whole drain path and the warning has not come back.

The washer would fill and then sit there without tumbling. He found the drive belt shredded and a pulley out of alignment, replaced both and checked the drum bearings while the back was off. It runs quietly again.

The freezer drawer would not slide fully home, so it was letting warm air in. He replaced both runners and the closing damper, then adjusted the panel until the front sits flush with the cabinetry again.

The cooktop knobs were getting too hot to touch and one had melted slightly. He found the burner running rich and the deflector missing under the panel, corrected the air shutter and fitted the part that was absent.

The undercounter ice maker stopped filling altogether. The inlet valve had seized. He fitted a new one and it worked, but the first replacement was faulty out of the box so we needed him back two days later.

The coffee unit kept dropping to a lukewarm pour. The thermoblock element tested weak and the replacement had to be ordered in, so it turned into a second appointment. It runs hot and steady now, but I had hoped for one visit.

The oven side of our range was running well under the dial and everything came out pale. He recalibrated it against a probe, then found the door seal had shrunk at one corner and replaced it. Baking is even again.

The wall oven door glass had fogged between the panes and the seal was pulling away. He stripped the door, cleaned both inner panes, fitted a new perimeter seal and rehung it square. It closes like it should now.

The undercounter freezer was cycling on and off every few minutes. The start relay had failed. He carried the part, changed it, then stayed to watch two full cycles through before he would call the job done.

The washer kept stopping with a door fault part way through. The interlock had worn and the strike was slightly out. He fitted a new interlock, adjusted the strike and ran a full cycle to be sure before he left.

The panel ready door kept swinging shut on its own and the interior light stayed on. He levelled the cabinet, reset the closing cam and adjusted the panel weight. It sits square now and the light goes out as it should.

The downdraft would rise but not retract. He cleaned and lubricated the lift track and replaced a worn drive belt, then had to come back once the second belt arrived because the first was not the right profile.

Our wine storage kept alarming at night for no obvious reason. He logged the temperature across a full cycle, showed me the defrost was running far too long and adjusted the control. No alarms in the weeks since.

The speed oven heated but the microwave side did nothing. He tested the magnetron and the high voltage diode, found the diode had failed short and replaced it. He cleaned the waveguide cover while it was open.

The machine was making ice but dumping it half formed into the bin. The evaporator thermistor read wrong, so the harvest cycle triggered early. He swapped it and ran the machine through several harvests to check.

The door alarm kept sounding even with the door shut. A hinge had sagged so the seal never fully met the frame. He adjusted it and replaced the gasket, but the gasket had to be ordered and that meant a return trip.

The hood lights flickered and then died one by one. He found the lamp holders corroded from steam getting behind the trim, replaced the holders and the transformer, and sealed the gap so the area stays dry.

Grounds were coming through into the cup and the puck was soupy underneath. The grinder burrs had drifted out of adjustment and one gasket in the brew group had flattened. He reset the grind and changed the gasket while I watched.

The convection fan had become noisy enough to hear across the kitchen. He replaced the fan motor and the rear baffle. It is quiet again, though the first appointment was pushed back a day, which was inconvenient.

The top drawer would not drain. The diagnosis was right and a new drain motor fixed it, but the part arrived wrong the first time and we spent most of a fortnight on one drawer. The work itself was tidy and he cleared up.

The freezer was holding but the alarm chirped all night. A worn door switch was the cause. He replaced it and reset the control, though the noise came back a week later and needed a second visit to sort the wiring.

One induction zone kept cutting out after a few minutes. He found the cooling fan under the glass choked with dust and a temperature sensor out of tolerance. Sorted now, but the sensor was on order and took a second call.

The fresh food compartment sat in the low fifties while the freezer drawer stayed hard frozen. He found the evaporator fan stalled and the coil iced solid, cleared the ice, fitted a new fan and left it cycling correctly.

The control panel was unresponsive. He worked out that the touch board had failed and it took three visits before the correct one arrived and went in. It has been fine since, but I would not call the process smooth.

The outdoor ice unit had rusted at the hinge and the door stopped sealing. He replaced the hinge and the gasket. It works, but the door skin is going and he was straight with me that it will need replacing before long.

There was standing water in the sump at the end of every cycle. A shard of glass had lodged in the drain pump impeller. He removed it, tested the pump under load and rechecked the air gap on his way out.

The dryer was taking three cycles to finish a load. He pulled the duct and found it packed almost solid, then replaced a moisture sensor that was calling the load dry when it was not. Back to one cycle now.